PRIVACY POLICY

Foot Foundation ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Foot Foundation collects, uses, stores, and protects personal information when you visit our website, contact our team, submit an enquiry, or book an appointment through our website.

By using this website, you agree to the terms of this Privacy Policy.

1. WHO WE ARE

Foot Foundation is a New Zealand podiatry and foot health provider offering services across multiple clinic locations, including Remuera, Botany, Pinehill, Smales Farm, Tauranga (Bethlehem), Hamilton Central, and Hamilton East.

If you have any questions about this Privacy Policy or your personal information, you can contact us using the details below:

Foot Foundation
Phone: (07) 949 7607 or (09) 922 6830
Email: reception@footfoundation.co.nz
Website: https://www.footfoundation.co.nz/

2. WHAT INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

• Your name

• Your phone number

• Your email address

• Your clinic/location preference

• Any information you include in an enquiry or contact form

• Appointment-related details submitted through our website

We may also collect non-personal website usage information, such as:

• IP address

• Browser type

• Device type

• Pages viewed

• Time spent on the site

• Referral source

• General website interaction data

3. HOW WE COLLECT YOUR INFORMATION

We may collect information when you:

• Visit our website

• Complete a contact or enquiry form

• Request information from our team

• Book an appointment

• Call or email us

• Interact with our website analytics, cookies, or similar tracking technologies

4. HOW WE USE YOUR INFORMATION

We may use your information to:

• Respond to your enquiries

• Arrange, manage, or confirm appointments

• Provide customer support

• Improve our website, services, and user experience

• Monitor website performance and marketing effectiveness

• Send important service-related communications

• Meet legal and regulatory obligations

Where permitted by law, we may also use website and interaction data to improve our marketing, advertising, and service delivery.

5. COOKIES AND WEBSITE TRACKING

Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the site and to improve website performance.

These tools may collect information about your browsing behaviour, device, pages visited, and how you interact with our content.

You can usually control cookies through your browser settings. However, disabling cookies may affect how parts of the website function.

6. THIRD-PARTY SERVICES

We may use third-party tools or platforms to help operate our website, manage enquiries, process bookings, analyse website traffic, or support marketing activities.

These third parties may process personal information on our behalf where necessary to provide their services.

We take reasonable steps to work with service providers that handle information appropriately, but we do not control third-party websites, tools, or platforms outside our own systems.

7. HOW WE STORE AND PROTECT INFORMATION

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website or electronic transmission is completely secure. While we take care to protect your information, we cannot guarantee absolute security.

8. HEALTH INFORMATION

If you provide health or treatment-related information through the website, we will handle that information with appropriate care and only use it for legitimate service, administrative, or legal purposes.

Please do not send unnecessary sensitive personal or medical information through general website forms unless it is relevant to your enquiry.

9. SHARING OF INFORMATION

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Respond to your enquiry

• Deliver services or coordinate bookings

• Work with trusted service providers

• Comply with legal obligations

• Protect our rights, patients, staff, or operations

10. ACCESS AND CORRECTION

You may request access to personal information we hold about you and ask us to correct it if you believe it is inaccurate.

To make a privacy-related request, please contact us using the details listed in this policy.

11. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary for business, administrative, legal, or service-related purposes.

12. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

14. CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Foot Foundation
Phone: (07) 949 7607 or (09) 922 6830
Email: reception@footfoundation.co.nz
Website: https://www.footfoundation.co.nz/